Effective Date: January 20, 2025

At Vehash Global Marketing, we are committed to providing exceptional digital marketing services. However, we understand that there may be times when you are not fully satisfied with the services provided. This Refund Policy outlines our procedures for handling refunds.

Refund Eligibility

Refund requests will be considered on a case-by-case basis and may be granted under the following circumstances:

Service Quality Issues: If the services provided do not meet the agreed-upon terms or quality expectations as outlined in the service contract.

Non-Delivery of Services:

If the agreed-upon digital marketing services were not delivered within the specified timeframe, and no satisfactory alternative solution can be reached.

Change of Mind:

If the client changes their mind about the services or no longer requires them after the work has commenced. Incomplete Deliverables Due to Client Delay: If the client fails to provide necessary information, access, or approvals in a timely manner, delaying the completion of the services.

Satisfaction of Results:

Due to the nature of digital marketing, where results may vary, no refunds will be issued for unsatisfactory performance unless it is a result of clear negligence or failure to deliver agreed services.

Refund Request Process

To request a refund, clients must submit a written request to us via email at vehashglobalmarketing@gmail.com within 7 days of the delivery of the service. The refund request should include the following information:

Client name and business name

Description of the services provided
A clear explanation of the reason for the refund request
Any supporting documentation that justifies the refund request

Refund Approval and Processing

Once a refund request is received, we will review the case and communicate the outcome to the client within 5-7 business days. If the refund is approved, the refund will be processed and credited back to the original payment method.

Please Note That:

Refund Processing Time: Refunds will be credited back to the original payment method within 5-7 business days.
Partial Refunds: In certain circumstances, a partial refund may be granted, depending on the work completed and the terms of the service agreement.

Cancellation of Services

If a client wishes to cancel a service after it has commenced, the client may be liable for a cancellation fee, depending on the scope of work already completed.
Refunds will be evaluated based on the amount of work that has been delivered up to the point of cancellation.

Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

Fees for any third-party services, software, or tools purchased on behalf of the client.
Set-up fees or any other fees that were incurred prior to the start of the service.
Any costs associated with projects that were initiated and completed, but later canceled by the client.

Amendments to the Refund Policy

Vehash Global Marketing reserves the right to update or amend this Refund Policy at any time. Any changes will be communicated to clients via email or posted on our website. Refund requests will be subject to the policy in effect at the time of the request.